Most Commonly Asked Questions About Mystery Shopping
- QUESTION:-What exactly is involved in Mystery shopping?
CITY INTELLIGENCE:- If you are a retailer, hotelier, restaurateur, grocery store owner or own any kind of business and want to know answer to certain questions like: what is the experience of people who purchase from your business outlet or whether rules and regulations are followed by your staff or ignored in your absence , then we have something, which might help you to get answers to these questions.
Yes, mystery shopping is a way to gather information about the operations of your business outlet. If you use this service from us, we will send some people disguised as “mystery shoppers” to your business outlet, who are trained to gather details regarding your product quality and service delivery in a discrete manner. Then, they will provide you a report regarding their overall experience in your business outlet which might help you to understand the workings of your business from a customer’s point of view and improve the faulty areas accordingly. It is not always about actual visit to the target location, sometimes mystery shoppers can gather information through telephonic conversation, if such kind of requirement is made by you.
- QUESTION:- How long does it takes to conduct mystery shopping investigation?
CITY INTELLIGENCE:- It takes about a week to ten days to complete this kind of investigation successfully.
- QUESTION:- How much does it costs, to obtain this service provided by you?
CITY INTELLIGENCE:- It usually depends upon the location where the investigation is to be conducted and the amount of information to be collected as such. You will have to specify your expectations and requirements in the early discussions and then we can finalize the service charges on the basis of our mutual agreement.
- QUESTION:- So, what will you provide at the completion of this investigation?
CITY INTELLIGENCE:- We will provide you the result of this investigation which will contain reliable and objective feedback of these mystery shoppers. It will help you to see your business from a fresh pair of eyes and understand its strengths and weakness, which will ultimately be useful for you to work accordingly.