Top five reasons to use mystery shopping service

As an entrepreneur & owner of a business establishment, if you are often wondering whether your business unit runs as per the desired manner or not, then we would like to inform you that all this confusion & doubt surrounding your organization can be cleared through one keyword – “Mystery Shopping”.

So, let’s see what is called mystery shopping?

When trained people are hired by a client to visit their organization or business establishment discreetly with an objective to evaluate their overall experience from a customer’s point of view, then such a service can be termed as “Mystery Shopping”.

Though, the service doesn’t get finished with the mystery shopper’s visit to the targeted location. After their observation, the mystery shopper reports their detections and other useful information regarding their visit to the user of this mystery shopping service.

Mystery shopping service acts as a valuable tool to measure the service quality of the business establishment. Here we have listed the top five reasons to choose this service. Have a look!


Customer satisfaction is the prime criterion for every organization as it is the factor that determines the overall performance of a business unit. Mystery shopping helps to evaluate the level of customer satisfaction by analyzing the overall quality of products & services provided by an organization.


From product/service delivery to staff performance everything matters in the successful functioning of an organization. A flaw in any one of these elements can affect the reputation of an entire business unit. Therefore, mystery shoppers carefully examine these factors and uncover the drawbacks (if any), so that corrective measures can be taken by the client.


Losing customers to competitors is one of the major fears that every entrepreneur must be familiar with. Though, what to do when you are going through such a situation and you are not even able to pinpoint the actual reason behind your customer’s dissatisfaction with your organization?

This is where mystery shopping acts as a bridge to move from an area of confusion and chaos to the area of self-awareness by helping you understand the real weakness within your business organization and this understanding helps to work towards customer retention.


The performance level of the employees represents the image of the organization as a whole. Therefore, it matters a lot if their performance falls below the expected standards. Mystery shopping service can help in this regard by properly monitoring the staff performance and by verifying whether they comply with the existing protocols or not.


Mystery shoppers have a keen eye for detail. Their detail-oriented, honest report about their experience can shed some light on previously hidden factors and help the organizations to take appropriate measures for refining their brand value and image accordingly.

We hope that these reasons helped you to understand the benefits of “MYSTERY SHOPPING SERVICE” in today’s corporate scenario. If you are also in need of this service, reach out to us! City Intelligence is there for you.

Navigating challenges involved in the private investigation sector

The past few years have been life-changing due to the global pandemic. In order to go through this time safely, people have effectively altered their way of living and work. Every profession has gone through some changes and this tremendous shift in lifestyle has certainly brought a new wave of transformation in the private investigation sector.

Is it said that to move ahead, one has to change their ways with the changing times. Keeping that in mind, we have successfully made certain changes in our way of operation to navigate through these challenging times smoothly.

It is not viable to use the exact same old methods of investigation when people’s way of living and working has changed in a considerable way. Both our personal and corporate investigation services have been re-designed to focus on the new ways in which individuals interact in their personal life and carry on with their professional life.

Personal investigation services provided by us like pre-matrimonial investigation, background verification, divorce case proof investigation, missing person investigation, etc. are not limited to only focusing upon the face-to-face (direct) interactions of the target subject within their social circle. Their digital interactions are also given utmost consideration to understand them in a better way. There is a shift in people’s overall behaviour & way of interaction since the pandemic and as a dynamic investigation agency; we have formulated some safe, ingenious methods to conduct our personal investigations in a secure manner, as per the current health protocols.

When we look into the professional world, we can see that remote working or “Work from home” has become the new norm for most business organizations. The way in which people go through their work-life has changed with time. Office meetings are being done through virtual platforms, assignments are regulated through online modes and the overall way of functioning in professional spheres has gone through several notable changes. These changes make it difficult to monitor the overall efficiency & actual productivity of employees. Therefore, our corporate services like pre/post-employment investigation, due diligence, employee thefts and debugging, etc. have been altered to suit the new guidelines & code of conduct followed in today’s business environment.

Our redefined investigative methodologies try to ensure that employees don’t misuse & mismanage the office resources and valuable data for their personal advantage.

Efforts have been made to tackle the new challenges through innovative & clear-cut solutions so that no issues are faced while conducting our investigative services. Times may have changed but the overall commitment & quality of City Intelligence’s service still remains intact and strong!

Why you should pay attention to the Due Diligence Investigation?

Whenever we buy something new from the market, we confirm everything about the product right? We make sure about every detail and every feature of the product is reassessed by us, isn’t it? Why do we do that?

We confirm everything in advance so that we can make a good purchase and thus avoid spending on worthless products.

Similarly in life, it is important to carefully examine about the people with whom we associate so that we don’t face any negative consequences later, due to our connection with them.

Thomas Adams has rightly said, “Prevention is so much better than healing because it saves the labour of being sick”. The “Due Diligence investigation” is also about taking proper care for prevention against various fraudulent elements from the world.

Taking necessary precautions in advance plays a huge role when an individual is making life-changing connections and taking life altering decisions.

As we are already aware, the business world is competitive and filled with challenges. Most of us have read about frauds, forgeries, breach of contract, and other scams happening in the world due to negligence while forming business associations. Such news items indicate that how the absence of “due diligence” may impact the life of growing business professionals.


It is a process of investigation which involves completely analyzing the opposite party to confirm their identity as an authentic one.


In life, we network with many people for various reasons. On creating a strong professional agreement, we also make legal transactions with them.

So, in order to make sure that we don’t fail in making true and reliable connections, we should be well informed about them. Don’t you think so too?

 The need to obtain all the relevant information about our alliances before making any significant decisions regarding them explains the necessity for due diligence investigation in the present age.


Private investigators can be a valuable asset when it comes to conducting the “Due Diligence” process. They can systematically investigate the people with whom their clients associate and verify their identity as well as past records.

Here are some significant ways in which City Intelligence provides its Due diligence service:-

  • Analyzes all the available documents thoroughly.
  • Confirms the actual identity of the opposite party through trustworthy sources.
  • Debt and equity of the opposite party are also considered during these investigations. When the due diligence process is conducted for a professional reason, then the current value of the opposite party’s assets & liabilities are also determined to know their net worth.
  • Risks involved in associating with the opposite party is also properly evaluated and clearly understood.

“We believe that a well-informed decision is crucial for a well-organized future”

Pre-matrimonial investigation

Choosing the right life partner is fundamental for happy marriage because everything depends on the kind of life partner we choose. But sadly, many among us fail to take proper measures before making this decision. Conducting a pre-matrimonial investigation is not an unnecessary process but an essential precaution while choosing a life partner.

Why is Pre-matrimonial investigation important?

It doesn’t matter whether you know your potential life partner from a long time or a short while. It doesn’t matter whether you are opting for an arranged marriage or a love marriage. What’s important to understand is that “marriage” is an important step to be taken in life and therefore conducting an appropriate verification of all factors is necessary and a safe choice.

Now-a-days, online interaction makes one believe that they have created a true bond with the opposite person, but still how can someone be sure that every detail revealed by him/her are exactly true and nothing else?

The person on the other side may have lied about everything & may have been using a fake identity all along, to target innocent people. It is hard to be certain about anything in this day & age without getting a confirmation.

How can City Intelligence help you with this issue?

City Intelligence is a private investigation agency which is specialized in providing pre-matrimonial investigation. Due to our rich experience and proficiency in this subject matter, we know how to accurately analyse and scrutinize a person and gather his/her relevant background while maintaining confidentiality of our clients during the whole investigation process.

What is involved in our pre-matrimonial investigation service?

  • We proceed with our investigation, on the basis of your requirement. You can opt for confirming just the basic details about his/her life or you can choose to do a comprehensive search on the individual to know all the relevant details regarding his/her personality, financial status, medical history, general habits, criminal history, previous marriage(if any) etc.
  • We proceed with our investigation, on the basis of your requirement. You can opt for confirming just the basic details about his/her life or you can choose to do a comprehensive search on the individual to know all the relevant details regarding his/her personality, financial status, medical history, general habits, criminal history, previous marriage(if any) etc.
  • We proceed with our investigation, on the basis of your requirement. You can opt for confirming just the basic details about his/her life or you can choose to do a comprehensive search on the individual to know all the relevant details regarding his/her personality, financial status, medical history, general habits, criminal history, previous marriage(if any) etc.

Divorce case proof investigation

Divorce can be a difficult process to go through in one’s life when surrounded by different challenges. In such a situation, City Intelligence is here for your aid in gathering evidence relating to adultery in the form of photographs or videos. A private investigator is capable of analysing the client’s situation extensively and pinpoints the main clues which can prove the truth behind marital discord.

How can City Intelligence help you with this issue?

City Intelligence is a private investigation agency, whose list of services include Divorce case proof investigation. As Private investigator, we have developed sharp eye for detail over the huge period of our operation. Our team of professionals can inspect each and every part of your case and identify the evidences which can help you in the court of law. It is not uncommon for a person to feel exhausted from all the elements involved in a divorce case. Especially, when the case involves infidelity of the other partner, it is best to acquire the help of an expert who is used to investigating such cases, isn’t it?

How City Intelligence prepares itself to deal with this investigation?

We understand that this type of case can take any shape or form by the spouse of the client. In other words, as an accomplished service provider, we foresee that how the opposite party may attempt to turn the whole divorce case into their favour in the court.

So, to deal with such a situation our investigation team is completely ready for physical and online search to go into the bottom of this case and substantial evidence. As an investigation agency, we are all aware that sometimes evidences are not easily accessible through physical search online. We know that sometimes there is more to the case than what meets the eye. For such instances, we are technologically well prepared to meet the situation. We possess well advanced and sophisticated technology, which helps us to big deeper into the case and gather reliable proof to be presented in the court.

Why should you opt for our service?

We know that a divorce case is a really sensitive matter for every person and someone is opting for a divorce case proof investigation service from a private detective, then a huge amount of trust and expectations are being made in that case from the private detective. We, City Intelligence Pvt. Ltd. understand how important it is for you and your trust in our services means the world to us.

So, if you are looking for a dedicated and dependable investigation agency by your side… It’s time for you to decide…


Cybercrime investigation

We live in a digital age where information is easily available through online clicks & searches, but it also raises certain questions regarding confidentiality, security and protection from online theft and misuse.

With an expansion in the internet usage across the world, there is also a shocking increase in the number of internet related crimes. Let’s look into the word “cyber- crime”.

What is a cyber-crime?

Cybercrime is associated with the terms “computer network” and “information technology”. A cyber-criminal manipulates or steals personal data in digital mode in order to achieve personal gain. Cybercrimes involve computer system, mobile phone or any such device which can be a part of digital network. The digital data can be misused to threaten the target & to conduct fraudulent activities. Here, the target may be an individual, an organization or a government.

Cybercrime may take any form. Hacking, identity theft, Phishing, Pornography, Scams & virus attacks, Cyber stalking & defamation are some of the forms of cybercrime.

Whatever may be its form, cybercrimes have the potential to create huge negative impact in the life of the target. To deal with such a situation, you need professionals who are well-experienced with exceptional skills in this subject of cybercrime.

How can City Intelligence help you out?

We understand this issue and that’s why, our City Intelligence team is composed of one of the best IT experts, forensic experts and investigators who can assess and analyse each and every data in the digital form to pinpoint the actual source of the crime and after that we will also provide measures to protect your computer network from such cyber-attacks in the future.

Yes, along with identifying & securing the digital data, it is equally vital to take significant measures for protecting the digital data by employing efficient policies and procedures. As an experienced professional, we know that a crime like this needs to be investigated with a well-organized structure, so that every crucial element involved in this is given due consideration.

Why should you opt for our service?

We analyse the client’s computer system and network to identify the vulnerabilities and look for the data captured so that proper steps can be taken to strengthen security in the computer system and the IT infrastructure victimized in this. Our risk assessment procedures are beneficial to secure and update all the concerned areas.

Cheating partner surveillance

If you are feeling doubtful about the behaviour of your spouse, then you surely must have noticed those subtle signs which indicate change from his/her usual self. Most of us try to ignore all the signs of cheating partner, but being in denial is not the right way to deal with a problem, isn’t it?

How can City Intelligence help you with this issue?

If you are tired of being in suspicion and want a clear answer for your doubts then don’t worry as City Intelligence is here for you. We have been operating as an investigation agency from more than two decades and we have a significant amount of experience in conducting cheating partner surveillance.

How City Intelligence conducts Cheating partner surveillance?

We analyse and inspect on the basis of suspicious behaviour noticed by the client. Our expertise and experience on this subject helps us to understand and identify the questionable behaviour of the client’s spouse.

We treat every matrimonial cheating spouse investigation with highest degree of confidentiality as possible.

A plan of action is implemented by us, to scrutinize the doubtful areas and then we reach a result on the basis of our discovery. Photographs & videos are also collected as an evidence for our results.

Why should you opt for our service?

On directly questioning the cheating spouse, he/she may even attempt to gaslight you, so that you stop getting suspicious on their behaviour and divert your attention to something else. Therefore, when you get the help of a professional private detective agency like us, experts on this subject can analyse your case in a proper way and get into the bottom of things within a particular time frame.

Time to take an action is now, so don’t wait and contact City Intelligence before it’s too late…

Background verification

It is difficult to be associated with others and to trust someone at this day and age. Our personal information can be misused by anybody if proper precautions are not taken in the first place. People may have different reasons to lie about their background and they may try to take advantage of others by hiding their actual identity. So, what can be done in this situation? The answer lies in the term “Background verification”.

What is Background verification?

The process of verifying the details of person’s history can be termed as Background verification. It is done to know the real identity of an individual.

Like, when you are hiring people for some important position, making crucial business deals risking huge amount of investment or in any kind of relationship where there is a lot to lose then in such a situation, it is better to confirm the background of the person with whom you are associating. One cannot be completely sure about future or about upcoming consequences of one’s action, so the best way to deal with the unknown is taking proper precautions beforehand, isn’t it? It is the least one can do.

How can City Intelligence help with this issue?

We, City Intelligence are offering our “Background verification” service. As a private investigation agency we believe that in today’s world, “alertness” and “awareness” should not be mere words but they should also be the most significant qualities to be possessed by people for dealing with everyday situation.

What is involved under City Intelligence’s background investigation service?

Under our background verification service:-

  • We verify all the important components of a person’s background according to the client’s requirement with accuracy and precision.
  • Provide detailed report along with available photographs or videos to support our findings.
  • Our investigation will be time bound and we will accomplish it while taking confidentiality and privacy of the client into account.

We summarize the basic requirements of our client and then with the help of our years of experience and expertise on this service area, we bring out our thoroughly laid plan into action.

In the end, never forget that being informed is always better than being misinformed!!

Are you concerned about the safety of your Mobile Phone?

Advancement in technology has made several changes to the way we live. When we think about improvement in technology or technological progress, we may think about words like convenience, comfort, sophistication, easiness etc. We remember all these words because by advancement in technology, we only focus on its positives. It is true that improvement in technology provides multitude of benefits but with all these factors, it is important to remember about another important term called “safety”.

In this day and age, it is extremely important to make sure that the technology we are using for every single task is safe and secure. It shouldn’t endanger our privacy in any way.

Let’s look into mobile phones. Mobile phones are a well known device in this 21st century. It is not just used for calling & texting but also acts as a doorway to connect with the entire world. Thus, it is needless to say that due to such a huge dependency on this device for various purposes, it is necessary to make sure that our personal information from mobiles remain confidential to us and not become a public display.

Mobile phones are vulnerable to be attacked by hackers to gain unauthorized access into our private data. These hackers know that by gaining access into to the system of our mobile phone they can access a piece of our life’s most guarded details.

There must be times when you may have heard that someone among your friend or from your social circle clicked a link from an unknown mobile number or from an anonymous email id and that one mistake helped the hackers to steal their entire bank & credit card details within a flash. It is really concerning that how these things have become more and more common around us.

Using spy softwares, Bluetooth hacking, SIM card swapping, phishing emails & text messages consisting misleading links are some of the common ways through which hackers gain access into the system of mobile phones.

On gaining control of the mobile phone system, they can do a lot more to harm the identity and privacy of the individual and not just possess the financial details. They can access personal photographs, videos and mobile phone owner’s contact list, turn on the microphone to listen private conversations, get access to control the camera of the phone to monitor the person, know about the location through GPS and they can also take the identity of the mobile phone owner as well to commit further crimes while staying hidden behind a different identity. It is quite distressing to think about, isn’t it?

Don’t worry, every problem can be solved if you have an expert to help you out!

It is important to move ahead with times, but it shouldn’t be done by compromising on safety and security. Therefore, City Intelligence Pvt. Ltd. is offering you its services to check your mobile phones. Through this service, you can find out whether your mobile phone is hacked or protected.

If you have are facing:-                                                                    

  • quick reduction of battery in your mobile phones,
  • presence of unknown apps in your mobile phone which you had never downloaded before,
  • Unusual amount of increase in the usage of your mobile data,
  • Odd text messages or phone calls, which you didn’t make

Or any other sign being shown by your mobile phone that seems strange to you, then reach out to City Intelligence.

It is better to act towards solving the problem than remaining in doubt forever, isn’t it? City Intelligence Pvt. Ltd. is here for you to find the reason behind your suspicion.

Corporate investigative services & Professional life

The choices we make shape the life we live. That is why it is important to choose correctly to be in the path we desire. To have a healthy professional life, it is important to take careful steps at the different stages of one’s career. The corporate world in which we exist today is extremely competitive. The struggle to successfully survive in this intense environment and that too without losing one’s special identity has its own set of challenges.

We, as a private investigation agency offer the following services under corporate investigation. As indicated by the name, these investigative services are useful for dealing with issues relating to one’s professional life. Let’s have a look at each one of them.


Employees are the chief assets of an organization therefore it is important to choose the right kind of people while hiring them. Then, even after hiring qualified candidates as employees it is extremely necessary to monitor them from time to time regarding the work performed by them in their respective roles. It has been rightly said that a healthy and successful organization is not just a one step process, but a result of continuous efforts.

Therefore, we as a detective agency provide both pre-employment investigation and post-employment investigation. Under pre-employment investigation, the credentials of chosen candidates are verified before employing them in important positions and on the other hand, under post-employment investigation, we keep an eye on the existing employees and ensure that no one is causing any threat to the security of the company through their job position.


This is another service under corporate investigation which is highly in demand. “Customer satisfaction” is a key factor to be achieved in this corporate world and the mystery shopping service acts as a perfect tool to measure it.

Yes, retailers, hoteliers, restaurateurs, grocery store owners and others who want to measure the quality of customer experience in their establishments can use this service. Under mystery shopping, people are sent to these establishments disguised as customers to assess the quality of service provided by these establishments. These so called customers are called “mystery shoppers”. After visiting these locations, they provide their feedback on these establishments from the customer’s point of view. Through this service, business owners can understand the strengths and weaknesses of their establishments and improve accordingly.


Trust between two parties is a fundamental element for forming any business association but can we trust anybody who appears to be skilled and promising in running a business?

No we can’t. Running a business is a huge challenge and it is essential to verify and confirm the other party’s authenticity before setting up any professional partnership with them. Under asset verification investigation, we confirm the existence of assets and liabilities as mentioned by a person. Our vast experience in this field helps us to locate all movable and immovable assets of an organization with utmost effectiveness as possible.


As we have already discussed above, corporate world is really intense and competitive and sometimes things do get too far in such an environment. Some may plant bugs in their competitor’s workplace to snoop and eavesdrop their private conversations. Debugging is the process to handle such cases. The process of debugging simply means locating and removing bugs so as to protect the safety and security of workplace. This is commonly called as “electronic sweeping” or “bug sweeping”.


There are many other services under corporate investigation apart from the above mentioned ones. Some of them include due diligence, employee theft investigation, insurance fraud investigation and copyright infringement investigation etc.

 At last it will not be wrong to say that these services under corporate investigation are nothing but an asset to solve issues relating to professional life. If you are also looking for a dedicated and experienced corporate investigation service then contact us. City Intelligence Pvt. Ltd. will prove itself to be your best choice.