Mystery Shopping Services by Trusted Detective Agency in Delhi, India
Understand your customers. Evaluate your staff. Protect your brand reputation.
At City Intelligence Pvt. Ltd., India’s most trusted mystery shopping agency, we help businesses experience their customer journey from the inside. Our Mystery Shopping Services are designed to give you a clear, unbiased view of how your brand performs in real-world scenarios — across retail outlets, hotels, restaurants, automobile showrooms, healthcare facilities, or service centers.
With over 25 years of investigation and audit experience, our mystery shoppers act as real customers to evaluate service quality, employee behavior, SOP adherence, and overall customer satisfaction — helping management take informed, data-backed decisions.
WHAT IS MYSTERY SHOPPING
" Looking for a better way to know about your business’s customer service? Search no more, as here is mystery shopping service! "
Mystery shopping is a way to gather information about the operations of your business outlet. It is a technique of investigation to verify the various aspects of your business unit. Questions about actual experience of customers in your absence, staff performance, price &quality of the service provided by your business unit etc. can be answered through conducting Mystery shopping service.
" Scope of this investigation depends upon the needs of each and every client and their business enterprise."
Purpose and Real-World Relevance
The main goal of mystery shopping is to see the real customer experience from the ground level.
Businesses can’t always rely on feedback forms or staff reports—so this gives them the raw, unbiased truth.
Why is it relevant today?
With rising competition, every business wants to improve service quality and customer satisfaction.
Mystery shopping helps them do just that—by seeing what really happens when they’re not watching.
Why Mystery Shopping Matters
Every customer interaction defines your brand. Even one untrained employee, delayed response, or poor experience can hurt credibility and revenue.
Our Mystery Shopping Services help you:
Assess customer experience quality across branches
Identify training gaps and performance issues in staff
Detect policy violations or unethical practices
Measure service consistency and brand compliance
Strengthen customer loyalty through process improvement
We don’t just report — we deliver actionable insights that drive measurable growth.
Who are Secret Shoppers? (The Real Face Behind the Mission)
Secret shoppers—also called mystery shoppers—are ordinary people trained to act like customers. But behind that casual visit lies a clear mission: observe, evaluate, and report.
They blend in, ask real questions, check service quality, and never reveal their identity. That’s what makes them powerful.
Are They Experts or Just Regular People?
Great question. Our mystery shoppers come from all walks of life—students, homemakers, professionals—but what sets them apart is:
Training on observation & reporting
A neutral mindset (no bias)
Eye for detail and patience
Discretion & natural behavior
That’s what makes a secret shopper truly effective—not just the visit, but how well they document the experience.
Mystery Shopping Services We Offer
Mystery shopping is not limited to just stores or restaurants—it spans across industries! Let’s break down the most common types of mystery shopping that businesses in India and globally use to ensure top-notch service and customer satisfaction.
Retail
Audit stores to evaluate staff interaction, stock availability, and billing efficiency.
F&B / Restaurants
Assess food quality, hygiene standards, order accuracy, and hospitality behavior.
Hotel / Hospitality
Examine booking processes, check-in experience, room quality, and concierge response.
Healthcare
Check patient handling, staff politeness, treatment transparency, and waiting times.
Telecom
Evaluate store staff product knowledge, complaint resolution, and service promotions.
Auto Dealerships
Audit test drive process, after-sales service, pricing explanation, and showroom appeal.
Online / E-commerce
Analyze delivery experience, product match accuracy, packaging, and return processes.
Phone or Email Audits
Test support systems via call/email and monitor response time and solution quality.
Service Checks (Most Demanded!)
Special audits on billing desks, customer desks, entry points, or high-traffic service counters.
Contact City Intelligence Today
WANT TO HIRE PRIVATE DETECTIVE AGENCY IN DELHI?GET 30 MIN FREE CONSULTATION +91 9811510888
Our Mystery Shopping Investigation Process
" Looking for a better way to know about your business’s customer service? Search no more, as here is mystery shopping service! "
Planning & Briefing
We understand client goals and define focus areas like staff behavior, cleanliness, or billing accuracy.
Assigning the Right Shopper
We assign trained shoppers matching the client’s audience – gender, age, region, or interest group.
Secret Visit / Call / Online Test
The shopper interacts with the brand discreetly and observes every touchpoint without disclosing identity.
Detailed Reporting
A structured report includes ratings, comments, receipts, images, and specific observations.
Insights & Recommendations
Our experts analyze the findings and suggest improvement strategies to boost customer satisfaction.
Why Choose City Intelligence for Mystery Shopping
✅ 25+ Years of Investigative Experience – Trusted by corporates and brands nationwide.
👮 Led by Ex-Police & Intelligence Professionals – Ensuring accuracy, integrity, and compliance.
📊 Actionable Data, Not Just Observations – Our reports turn insights into measurable results.
🌐 PAN India Network – 50+ Cities Covered – Seamless audits across all locations.
🔒 Completely Confidential & Customizable Programs – Your brand data stays protected.
🏆 Trusted by Retail Chains, Banks & Hospitality Brands – Long-term partners across industries.
City Intelligence Pvt. Ltd. — India’s most trusted Mystery Shopping Agency, combining investigation discipline with business intelligence.
Tips for Clients When Going For Mystery Shopping Services
Mystery shopping is a powerful tool—but only when done right. Follow these tried-and-tested tips to maximize your results and avoid common pitfalls.
✔️ Top 5 DOs
- Keep it confidential: Never inform your staff about mystery audits in advance.
- Rotate audit frequency: Change the timing and outlets to ensure unbiased reviews.
- Set clear objectives: Know exactly what KPIs or experiences you're auditing.
- Use results constructively: Turn insights into coaching moments.
- Follow up with re-audits: Track the impact of training or process changes.
❌ Top 5 DON'Ts
- Don't reveal audits: It defeats the purpose of getting real customer experiences.
- Don't rely on one visit: A single audit can’t show trends—consistency matters.
- Don't ignore context: Understand situations before making decisions.
- Don't skip external audits: Internal checks often carry bias.
- Don't overlook digital service: Website, chatbot & app interactions matter too.
Operational Services Area
We offer Mystery Shopping & Customer Experience Audit Services across:
Delhi, Noida, Gurugram, Faridabad, Mumbai, Jaipur, Bengaluru, Hyderabad, Pune, Lucknow, Chandigarh, and other major Indian cities.
Our PAN India network ensures standardized execution and reliable reporting for multi-location brands.
Frequently Asked Question For Mystery Shopping Services
ENQUIRY NOW
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Fille The Form & Book Your Appointment With Experts.
Experts Get Notified
After Your Appointment Request Our Detective Agents Will Confirm and Schedule Your Meeting With Them.
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Once Your Meeting Is Scheduled You Will Be Updated Along With Necessary Details.
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If required our Detectives can call you and get in touch with them for future updates & references.
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